Another example many teens often use is the abbreviations "POS " - parent(s) over shoulder, or "PAL" - Parents Are Listening, to indicate to the chat recipient that they are unable to talk because a parent is present.
In addition, each chat is overseen by a highly trained Online Hotline Supervisor to ensure all visitors have a positive and helpful hotline experience.
When you are done chatting with the support specialist, you have the opportunity to leave feedback for RAINN about your experience with the Online Hotline. User feedback helps us to continuously improve the Online Hotline and offer a service that best fits our users’ needs.
They are diverse group of people with different backgrounds and experiences, dedicated to offering support.
RAINN carefully vets, trains, and monitors the performance of all staff members.
Demand for sessions increased rapidly, and RAINN responded by expanding the service.
Since 2008 the Online Hotline has been available 24/7 to help those affected by sexual violence.
To ensure your safety, RAINN has partnered with the country's top technology and online security companies to build a hotline that is as safe and secure as current technology allows.
There are four key steps we've taken to ensure the highest level of security: As the way we use technology continues to expand, RAINN’s support services are expanding, as well.
RAINN has taken extensive measures to ensure that your Online Hotline interaction is safe and confidential.
You’ll never be asked for personally identifying details, like your name, age, or location.
The service is completely anonymous and confidential—we will never ask you for any information that would identify who you are.